If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable we will attempt to deliver a suitable substitute, unless you have asked us not to.
Your order is an offer to buy from us. A contract is only formed when we have despatched your order. At any point up until then, we may decline to supply the goods to you.
Minimum Basket Charge
The minimum basket value is £25 for home delivery.
If the value of the products in your basket when you confirm your order is less than the minimum basket value, then we will add a £5 charge to your order. We will add the charge to your total at the checkout page, before you pay. If you go back and change your order, so that the value of your order is greater than the minimum basket value, we will remove the charge.
Unfortunately, we can’t combine separate orders once we have processed them, so please make sure you make any changes to increase the value of your basket before you confirm your order.
Delivery will be made to the address specified by you when you place your order.
We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.